OT/IT converged service management for production systems, IoT devices, and manufacturing operations. Minimize downtime, maximize productivity.
Built for the unique challenges of manufacturing IT
Unified management of operational and information technology
Monitor and manage thousands of IoT sensors and devices
Priority workflows for MES, SCADA, and PLC systems
AI-driven maintenance scheduling to prevent downtime
Pre-built templates for common manufacturing IT scenarios
Rapid response workflows for production line incidents with automated escalation and root cause analysis.
Integrated IT/OT maintenance workflows with predictive scheduling and parts inventory tracking.
Automated provisioning of IoT sensors with security checks and configuration management.
Production change approval workflows with risk assessment and rollback planning.
Coordinated patching across OT and IT systems with minimal production impact.
Structured shift handoff workflows for IT operations in 24/7 manufacturing environments.
Reduction in production downtime
Production system availability
Lower maintenance costs
OT/IT converged ITSM for manufacturing