Operations Dashboard
Real-time overview
23
Open
1.2h
MTTR
99.1%
SLA
67%
AI Resolved
Incident Volume — 30 days
Jan 10 — Feb 9
Live AI Activity
INC-2048 auto-routed
2s ago
INC-2051 auto-resolved
14s ago
SLA warning: INC-2045
1m ago
Pattern detected: 3 similar
3m ago
IT Service Management
powered by AI agents.
AI agents that classify, route, resolve and learn — so your team can stop firefighting and start building.
Your current ITSM is holding you back
Legacy tools were built for a world of manual processes. Your business runs on speed, automation and intelligence.
Before ITSMfy
Legacy ITSM tools
Hours wasted on manual triage
45 min avgEvery ticket requires human classification, routing and prioritization
Constant firefighting mode
0% predictedYou only know about problems after users complain
$250K+ annual licensing
$250K/yrMultiple overlapping tools, vendor lock-in, hidden costs
6-12 month deployments
9 monthsExpensive consultants, endless configuration
With ITSMfy
AI-first platform
AI auto-classification in <2s
<2 sec95%+ accuracy, zero human effort — AI routes and resolves
Proactive operations
78% predictedAI predicts incidents before they happen
60% cost reduction
-60% costOne unified platform replaces your entire ITSM stack
Live in 24-48 hours
1-2 daysPre-configured workflows, instant migration
Built different. Built better.
Not just another help desk. A complete AI-first operations platform designed for modern IT teams.
AI-Native Architecture
Not AI bolted on top — our entire platform is built around agentic AI from the ground up.
Built-in, not tacked on
End-to-End Lifecycle
From product discovery to service support — the complete digital product and service lifecycle.
Discover → Support
Experience-First Design
Track XLAs alongside SLAs. Measure sentiment, satisfaction and digital experience.
XLAs + SLAs together
Governance & Audit
Every AI decision is logged, traceable and governed. Full audit trails for compliance.
AI you can trust
No-Code Automation
Drag-and-drop workflow designer with 16 action types, conditional logic and approvals.
Visual automation
Predictive Intelligence
AI predicts what will happen. SLA breach warnings, capacity forecasts, anomaly detection.
See the future
Key Features
Take a look inside ITSMfy
Nine integrated modules. One unified platform. No bolt-ons required.
Pre-built AI Agents That Take Action
Delegate tasks to specialized AI agents with built-in guardrails, approvals and auditability — scaling your ops with far less effort.
- Auto-classify, prioritize & route in < 2s
- Autonomous resolution for common requests
- Continuous learning with governance and audit trail
AI Agents Active
4 RunningTicket Classifier
1,248 today
Smart Router
892 today
Auto-Resolver
456 resolved
Sentiment Analyzer
2,104 analyzed
2.1s
Avg classify time
67%
Auto-resolved
24/7
Always learning
Go with the best in breed
ITSMfy fits neatly into your existing IT workflows and tech stack.
+ REST API, Webhooks, and custom integrations available
Tell us your needs.
We'll tailor the plan.
No tiers to guess. Share your size, channels, and automation goals — we'll craft the right package.
Deliver impactful service,
with AI that works for you.
Join the IT leaders who stopped firefighting and started predicting.