This Cookie Policy explains how CoreITsm ("we", "us", "our") uses cookies and similar tracking technologies on our enterprise IT service management platform (the "Platform"). It covers what cookies are, how we use them, your choices regarding cookies, and your rights under applicable privacy laws.
We are committed to transparency in our use of cookies and providing you with meaningful control over how your data is collected and used through tracking technologies.
Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit our Platform. They allow us to recognize your device and remember information about your visit.
We also use similar technologies including:
Required for basic Platform functionality, authentication, security, and core features. These cookies cannot be disabled as they are necessary for the Platform to operate.
Help us understand how visitors interact with our Platform to improve performance, user experience, and service quality through aggregated, anonymized data.
Remember your preferences, settings, and customizations to provide a personalized experience and enhanced functionality.
Used to deliver relevant advertisements, measure marketing campaign effectiveness, and personalize marketing communications based on your interests.
Used to detect, prevent, and respond to security threats, fraudulent activities, and malicious behavior.
| Cookie Name | Type | Purpose | Duration | Category | Legal Basis |
|---|---|---|---|---|---|
| coreitsm_session | HTTP | Authentication session management and security | Session | Essential | Legitimate Interest |
| coreitsm_preferences | HTTP | User preferences, dashboard layout, and settings | 1 year | Functional | Consent |
| coreitsm_analytics | HTTP | Platform usage analytics and performance metrics | 30 days | Analytics | Consent |
| coreitsm_performance | HTTP | Performance monitoring, error tracking, optimization | 24 hours | Performance | Legitimate Interest |
| coreitsm_security | HTTP | Security token, CSRF protection, fraud prevention | Session | Security | Legitimate Interest |
| coreitsm_marketing | HTTP | Marketing campaign tracking and attribution | 90 days | Marketing | Consent |
| coreitsm_ab_testing | HTTP | A/B testing and feature rollout management | Session | Analytics | Legitimate Interest |
We use third-party services that may place cookies on your device for various purposes. These services are carefully vetted for security and privacy compliance:
Platform usage analytics, performance monitoring, and user behavior analysis with aggregated, anonymized data.
Privacy Policy: https://policies.google.com/privacy
Customer support, live chat functionality, and user communication management.
Privacy Policy: https://www.intercom.com/legal/privacy
Payment processing, billing management, and financial transaction security.
Privacy Policy: https://stripe.com/privacy
Marketing automation, lead tracking, and customer relationship management.
Privacy Policy: https://legal.hubspot.com/privacy-policy
Content delivery network, security services, and performance optimization.
Privacy Policy: https://www.cloudflare.com/privacypolicy/
When you first visit our Platform, you'll see a cookie consent banner where you can:
Our consent system allows you to accept or reject specific cookie categories independently, giving you fine-grained control over tracking technologies.
You can access our cookie preference center at any time to:
You can control cookies through your browser settings:
Blocking essential cookies may prevent you from using core Platform features, including authentication, security, and basic functionality.
Our consent management system:
We process cookies and tracking technologies based on appropriate legal foundations depending on the type, purpose, and regulatory requirements:
Legal Basis: Legitimate Interest
Required for Platform operation, security, and provision of services. Cannot be disabled without affecting core functionality.
GDPR Art. 6(1)(f) - Legitimate interests
Legal Basis: Legitimate Interest
Used to improve Platform performance, security, and user experience with minimal privacy impact.
GDPR Art. 6(1)(f) - Legitimate interests
Legal Basis: Consent
Used to remember preferences and provide personalized features. Requires explicit user consent.
GDPR Art. 6(1)(a) - Consent
Legal Basis: Consent
Used for advertising and marketing purposes. Requires explicit user consent under GDPR and opt-out under CCPA.
GDPR Art. 6(1)(a) - Consent
Legal Basis: Legitimate Interest
Used for fraud prevention, security monitoring, and protection against malicious activities.
GDPR Art. 6(1)(f) - Legitimate interests
You have the right to know what cookies we use, why we use them, and how long they are stored. This policy provides comprehensive information about all tracking technologies.
You can control which cookies are stored on your device through our consent banner, preference center, and browser settings.
You can withdraw consent for non-essential cookies at any time through our preference center. Withdrawal is as easy as giving consent.
You can object to the use of certain cookies for specific purposes, particularly marketing and advertising cookies.
You can request access to your cookie preferences and consent history, and export this data in a machine-readable format.
Some cookies and tracking technologies may transfer data to countries outside your region. We implement appropriate safeguards for international data transfers:
Where possible, we process data within your region and use local data centers to minimize international transfers.
We comply with GDPR requirements for cookie consent and data protection:
We obtain explicit consent for non-essential cookies as required by the ePrivacy Directive:
We respect California residents' rights regarding cookies and personal information:
We comply with Brazilian data protection laws for cookie usage:
We follow Canadian privacy principles for cookie usage:
Automatically deleted when you close your browser. Used for temporary data like authentication tokens, session state, and security context.
Duration: Until browser closure
Remain on your device for a specified period. Used for preferences, analytics, and remembering user choices across sessions.
Duration: 24 hours to 1 year depending on purpose
Set directly by our Platform. Used for core functionality, user preferences, and essential Platform operations.
Control: Managed through our consent system
Set by external services like analytics, support, and payment providers. Used for specialized functionality and services.
Control: Subject to third-party privacy policies
We may update this Cookie Policy to reflect changes in our practices, technology, legal requirements, or to improve clarity and transparency. We will notify you of material changes through:
Previous versions of this Cookie Policy are available upon request. We maintain a complete archive of policy changes and effective dates.
If you have questions about our use of cookies, this Cookie Policy, or wish to exercise your rights, please contact us:
Support:
Info@coreitsm.xyz
Technical support and cookie preference assistance
Mailing Address:
Rua Dr Antonio Jose de Almeida Nº2 9ºF 2780-089 Oeiras Portugal
Response Times:
We will respond to cookie-related inquiries within 5 business days and resolve requests within applicable legal timeframes.